Anonymized flagship case
National Service & Fulfillment Redesign for a Heritage Decorative Paint Brand
An anonymized flagship engagement centered on a heritage decorative paint brand whose digital service model needed to match the standard of its physical retail network.
Challenge
The brand had strong product equity and offline credibility, but national e-commerce execution was fragmented. More than 400 SKUs were exposed to inconsistent service logic, stock continuity risk, and avoidable fulfillment friction. Seasonal weather pressure also created a real storage and product-integrity risk.
CETA role
CETA rebuilt the operating model around demand-based national allocation, same-day and two-day service standards, temperature-sensitive handling rules, and tighter catalog execution. The role expanded into broader market research, commercial direction, and market-entry support.
Impact
Net sales value rose by 33% in the first 40 days and reached 96% growth over roughly three to four months, while the operating model stabilized a 400+ SKU catalog under stricter service and storage control.